FAQ
DO YOU HAVE A QUESTION?
Check our 'practical information' section to find the answer you need about your event Puglia by UTMB!
Before starting the registration process, please check you have a MyUTMB account and your race results are linked to your page. Find out here all the info to set up your account.
A 48h registration priority window is given to the owners of a valid UTMB Index. Runners without a valid UTMB Index may wait for 2 days before entering the registration process. For more information, please check all the benefits here.
If the registration process continues to loop, please change your device and browser. We advise you to use a computer and the Chrome browser. If your payment has been refused, please try again later, try with another credit card or contact your bank.
If you have registered, but have not received a confirmation email, first check with your bank to see if you have been charged the registration amount. If you have not been charged, please try registering again. If you have been charged, please check your Spam folder or contact us via our contact form here in case you haven't received any email in your Spam.
Registration will be open until all places have been filled. There is no waiting list or re-opening of registration.
You can cancel your registration at any time via your runner's account.
In accordance with our regulations, race bibs are neither refundable nor transferable to another person, event, or future edition.
To help you plan for any unforeseen circumstances, we offer the services of our partner Xplorassur, which specializes in cancellation insurance for sporting events. Please check our insurance page for more details.
BEFORE THE RACE
Check the rules of the Puglia by UTMB HERE.
We would like to remind you that individual insurance which covers any eventual costs for search and rescue in Italy is mandatory. We remind you that this insurance is not included in the registration fee.
Learn more about the UTMB Group repatriation insurance here, under the "rescue insurance" section.
Please note that this insurance does not replace the cancellation insurance or the other way around.
Runners may cancel their registration at any time via their runner's area.
a) If you have NOT taken out registration cancellation insurance, No refund will be possible. To cancel your registration, access your registration dashboard and click on the "Cancel my registration" button.
b) If you HAVE taken out the cancellation insurance, Depending on the reason for cancellation, you may be entitled to a full refund. To do so, you need to access your registration dashboard and click on "declare a cancellation claim" to cancel your registration and fill out the refund request form which will be addressed to the insurance. ATTENTION: before cancelling your registration, please make sure you have read the general terms and conditions here. Please make sure to provide all required information, including the necessary documents for processing your claim and your bank details. Without these, your request may remain pending. If you no longer have access to your dashboard, you can find all the steps to submit your request here
Please check our insurance page for more details.
As per the Italian law, we need your medical certificate to validate your registration. Find all the information about medical certificate HERE.
You can find the event agenda, including the bib collection schedule, here.
Soon available on our webiste.
DURING THE RACE
The list of mandatory equipment is detailed on each race's page, under the "mandatory equipment" section.
A shuttle service will be available for runners, to help them move around in a more eco-responsible manner.
Your registration includes shuttle service from Castellaneta Marina to the start line of your race, but a reservation is required. Please note that you will not be allowed to board the shuttle without a reservation.
Crews can also use the shuttles to access certain aid stations in a sustainable way. This service is charged for.
The full shuttle plan will be unveiled a few months before the event, and we will notify you when shuttle reservation opens.
There will be no after-race shuttle service.
After the race
100M: 4 Running stones
100K: 3 Running stones
50K: 2 Running stones
20K: 1 Running stones
You'll find automatically your Running Stones on you UTMB account.
Runners who complete the race will be assigned an UTMB Index in the correspondent category. You can find all the information regarding the UTMB Index HERE
Our parnter Sportograf will be taking pictures during the event. After the event you'll receive by email the link to find and buy your photos.
